Top CRM (Customer Relations Management) SaaS (Software as a Service) in 2023
Customer relationship management (CRM) software is essential for businesses to manage interactions and build relationships with customers. As of 2023, the top CRM software as a service (SaaS) solutions are HubSpot CRM, Zoho CRM, and Salesforce based on reviews, ratings, number of users, and market share.
NUMBER 1
Name: HubSpot CRM
Company trading name: HubSpot, Inc.
Address:
Launched date: 2006
Founder: Brian Halligan, Dharmesh Shah
CEO: Brian Halligan
NO Employees: Over 8,000
Net Income: $883.29 million (FY 2020)
Website: https://www.hubspot.com
List of Social Network accounts Links:
- Twitter: https://twitter.com/HubSpot
- LinkedIn: https://www.linkedin.com/company/hubspot
- Facebook: https://www.facebook.com/hubspot
Rate:
- On Trustpilot: Reviews 591 and TrustScore 3.5 out of 5
- On G2 HubSpot Marketing Hub (10,066) 4.4 out of 5
- On Capterra HubSpot CRM Reviews (3,753) 4.5 out of 5
NUMBER 2
Name: Zoho CRM
Company trading name: Zoho Corporation
Address:
Launched date: 2005
Founder: Sridhar Vembu
CEO: Sridhar Vembu
NO Employees: Over 10,000
Net Income: Private company (financials not disclosed)
Website: https://www.zoho.com
List of Social Network accounts Links:
- Twitter: https://twitter.com/zoho and https://twitter.com/ZohoCRM
- LinkedIn: https://www.linkedin.com/company/zoho and https://www.linkedin.com/showcase/zohocrm/
- Facebook: https://www.facebook.com/zoho
Rate:
- On Trustpilot: Reviews 24 and TrustScore 3.5 out of 5
- On G2 Zoho CRM (2,475) 4 out of 5
- On Capterra Zoho CRM Reviews (6,325) 4.3 out of 5
NUMBER 3
Name: Salesforce
Company trading name: Salesforce.com, Inc.
Address:
Launched date: February 3, 1999
Founder: Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
CEO: Marc Benioff
NO Employees: Over 79,000 (2023)
Net Income: $208 million
List of Social Network accounts Links:
- Twitter https://twitter.com/salesforce
- LinkedIn https://www.linkedin.com/company/salesforce
- Facebook: https://www.facebook.com/Salesforce
Website: https://www.salesforce.com
Rate:
- On Trustpilot: Reviews 363 and TrustScore 1.4 out of 5
- On G2 Salesforce Sales Cloud (15,707) 4.3 out of 5
- On Capterra Salesforce Reviews (283 4.3 out of 5
OTHER CRM COMPANIES: Sage CRM, Pipedrive, Microsoft Dynamics 365, and Copper CRM
The top 3 CRM SaaS solutions in 2023 are HubSpot CRM, Zoho CRM, and Salesforce. All 3 platforms offer robust features to manage contacts, track interactions, analyze data, and optimize the customer experience. HubSpot CRM is best for small businesses, Zoho CRM offers great value, and Salesforce leads in enterprise-level CRM. Visit Capterra to compare user reviews and keep up with new CRM software releases.
REFERENCES
https://www.g2.com/search?utf8=%E2%9C%93&query=Salesforce
https://en.m.wikipedia.org/wiki/HubSpot
https://www.linkedin.com/in/brianhalligan
https://www.linkedin.com/in/dharmesh
https://en.m.wikipedia.org/wiki/Zoho_Corporation#Zoho_CRM
https://en.m.wikipedia.org/wiki/Sridhar_Vembu
https://www.g2.com/products/hubspot-marketing-hub/reviews
https://uk.trustpilot.com/review/hubspot.com
https://www.sage.com/en-gb/products/sage-200/
https://www.g2.com/products/zoho-crm/reviews#reviews
https://en.m.wikipedia.org/wiki/Marc_Benioff
https://en.m.wikipedia.org/wiki/Pipedrive
https://en.m.wikipedia.org/wiki/Microsoft_Dynamics_365
https://www.webopedia.com/definitions/copper-crm/
https://www.capterra.co.uk/reviews/152373/hubspot-crm
https://www.capterra.co.uk/software/155928/zoho-crm
Disclaimer: This content is provided for informational purposes only and does not constitute an endorsement of any particular company or product. Company details such as addresses and financials are approximate and may change over time. Product and service ratings are compiled from third party review sites and do not represent the opinions of the writer or publisher of this content. Please conduct your own research before making any purchasing decisions. The writer and publisher do not guarantee accuracy of the information provided.